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Order : (Click on question to view answer)

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.

You can check your SMS for more details on when the courier service will try to deliver again.

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Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.

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On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.

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Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.

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As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

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An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the 'My Orders' section on your Flipkart account.

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Cancellations and Returns : (Click on question to view answer)

Visit My Orders to check the status of your replacement.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

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The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:

Category

Products that can’t be returned

Auto Accessories

Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax

Automobiles

Cars, Mopeds, Motorcycles and Scooters

Bath and Spa

Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps

Baby Care

Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers

Cleaning Products

Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder

Computer Accessories

Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software

Food and Nutrition

Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products

Fashion

Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits

Footwear Accessories

Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax

Gardening Products

Plant Saplings, Plant Seeds and Soil Manure

Health Care

Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip

Home Products

Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays

Hygiene

Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care

Innerwear

Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests

Jewellery

Coins

Music Instrument Accessories

Mouthpiece Cap/Pad/Set, Oils and Polish

Party Supplies

Balloons, Candles, Cut-outs, Decoration articles and Whistles

Festive Supplies

Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color

Personal Care

Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs

Pet Supplies

Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs

Sexual Wellness

Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators

Kindly always check a product's Returns Policy on the product page. Click here to view the Returns Policy.

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No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.

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Yes, the freebie has to be returned along with the product.

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You can raise a request to return your items with these simple steps:

1. Log into your Bhendi-Bazaar account

2. Go to My Orders

3. Click on 'Return' against the item you wish to return or exchange

4. Fill in the details and raise a return request

Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your Flipkart account.

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A greyed out and disabled 'Cancel' button can mean any one of the following:

1. The item has been delivered already

OR

2. The item is non-refundable (e.g. Coupon Code Discount)

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Payment : (Click on question to view answer)

With Bhendi-Bazaar's credit card EMI option, you can choose to pay in easy installments of 3, 6, 9, 12, 18, or 24 months, with credit cards from the following banks:

  • * HDFC
  • * Citi
  • * ICICI
  • * Kotak
  • * Axis
  • * Induslnd
  • * SBI
  • * Standard Chartered
  • * HSBC

*18 & 24 months EMI options are available from select banks only. Please refer to the table below for more details:

Banks Supports 18 & 24 months tenure Minimum order value to avail 18 & 24 months EMI options
HDFC Yes ₹ 10,000
Citi Yes ₹ 10,000
ICICI Yes ₹ 10,000
Kotak Yes ₹ 4,000
Axis Yes ₹ 4,000
IndusInd Yes ₹ 4,000
SBI No NA
Standard Chartered Yes ₹ 4,000
HSBC No NA

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You can write to corporatesales@bhendi-bazaar.com for your corporate gifting requirements.

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You can specify a card label at the time of saving a card on Flipkart through the 'My Account' section. You can also add/edit the label anytime through 'My Saved Cards' in the 'My Account' section on Flipkart.

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A card label is a name you give to your card while saving it on Bhendi-Bazaar.

This helps in identifying the card at the time of making a payment. Even if you don't specify a card label, you can still identify the card by the first 2 and last 4 digits of the card number which are visible to you when the saved card is shown.

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The 'Save Card' option lets you save your credit/debit cards on your Flipkart account. This helps you complete your transactions in a quick and easy way.

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Online payments are monitored by our systems for any suspicious activity and some transactions are verified through extensive checks if we find that they are not authorised by the owner of the card. When we're not able to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share relevant proofs. This is done to make sure that the transaction is genuine and authorised.

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Shopping : (Click on question to view answer)

You could see different prices for the same product, as it could be listed by many Sellers.

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Installation and demo are offered for certain items by sellers through the brand or an authorised service provider. Please check the individual product page to see if these services are offered for the item.

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Yes, it's necessary to log into your Flipkart account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.

You'll have access to a personalised shopping experience including recommendations and quicker check-out.

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The products listed as 'Out of Stock' or 'Temporarily Unavailable' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability with sellers on Bhendi-Bazaar.

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An item is marked as 'Out of stock' when it is not available with any sellers at the moment; you won't be able to buy it now. Use 'Notify Me' feature to know once it's available with sellers for purchase.

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Products sold by Sellers with Bhendi-Bazaar Assured badge are shipped in packages with waterproof plastic wrap.

Fragile items like electronics are safely secured with bubble wrap. Other Sellers also follow standard packing procedure. Sellers are rated on packaging quality and affects overall seller rating.

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There are NO hidden charges when you shop on Bhendi-Bazaar. The price you see on the product page is final and it's exactly what you pay.

Note: There can be additional delivery charges based on the seller's policy.

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Shipping : (Click on question to view answer)

Faster delivery options may not be available at your location due to courier related reasons but we’re trying to expand our services to include more places. Stay tuned for updates!

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Some sellers prefer not to ship to certain locations due to the cost involved and this is entirely at their discretion. You can check with your pincode on the product page to see any other sellers ship to your location.

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No, however, we try our best to have your item(s) picked up by our courier service providers & get you the replacement as soon as possible.

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Standard Shipping Speeds and Delivery charges for items vary based on the destination pincode entered.

Orders with items that are worth Rs. 500 or more will qualify for free delivery, else, a delivery charge of Rs. 40 will be applicable.

All grocery orders worth Rs. 1200 or more are eligible for free delivery.

For certain items, you can choose the delivery speed accordingly in 'Order Summary' page while placing the order.

Delivery charges and shipping timelines may vary based on seller. Delivery timeline is displayed on the product page. You can choose a delivery pincode on the product page and it will display the list of sellers who cater to that location and the applicable shipping charges.

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Your order qualifies for free delivery if you order products worth Rs. 500 and above. If your order value for products is less than Rs. 500, a delivery fee of Rs. 40 will be charged.

For products delivery charges if any will be decided by the sellers and will vary. Please click on 'View sellers' under the seller rating on the product page for information about sellers selling any particular product and their respective delivery charges.

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The delivery of large category products at a particular location depends on the following factors:

  • * Dimensions and weight
  • * Location of the seller
  • * Serviceability of the seller's partnered service provider

Always ensure to update your preferred delivery location/address to verify if the seller is offering the product or deal at your location.

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There are NO hidden charges when you shop on Bhendi-Bazaar. The price you see on the product page is final and it's exactly what you pay.

Note: There can be additional delivery charges based on the seller's policy.

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Selling on Bhendi-Bazaar : (Click on question to view answer)

To become a seller on Bhendi-Bazaar, register here with your details.

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Product Reviews : (Click on question to view answer)

Product reviews on bhendi-bazaar.com are a great way to help other customers decide what to buy & avoid.

Here are some tips to writing great product reviews:

Have you used this product?

It's always better to review a product you have personally used.

Educate your readers.

Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years.

Be yourself, be informative. Let your personality shine through, but it's equally important to provide facts to back up your opinion.

Get your facts right! Nothing is worse than inaccurate information. If you're not really sure, research always helps.

Stay concise.

Be creative but also remember to stay on topic. A catchy title will always get attention!

Easy to read, easy on the eyes.

A quick edit & spell check will work wonders for your credibility. Also, break reviews into small, easy paragraphs.

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Customer reviews should be relevant to the product in question. The product review section on Bhendi-Bazaar is for you to share your opinion on the product & for other shoppers to have an informed buying decision.

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Customer reviews should be relevant to the product in question. The product review section on flipkart.com is for you to share your opinion on the product, and for other customers to research better and have an informed buying decision. Flipkart.com reserves the right to remove reviews that include any of the following:

- Irrelevant review (Review consisting of a combination of random characters, random words, repeated content, reviews on another product)

- Service feedback, including availability, order or payment related queries. You may use the Contact Us form for such queries

- HTML embedded in text references to other retailers

- Pricing related comments

- Personal information (Phone numbers, postal address, email address and others)

- Profane comments. Inflammatory comments. Copyrighted comments

- Plagiarised content (Any content found elsewhere on the internet, even if you're the original author)

- Promotional content

- Reviews by or on behalf of a person or company with a financial interest in the product or a competitors product (Reviews by authors, artists, publishers manufacturers without disclosure)

- Reviews written for any form of compensation

- Reviews given using fake ids, irrelevant user email ids

- Asking for helpful votes

- Review in any language other than English (Unless there is a clear connection to the product, like a regional book or a regional music album)

- Feedback about errors in the product description

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Privacy & Security : (Click on question to view answer)

If you think that your IP right has been infringed by any of our sellers, you can follow the below process. We require that the Intellectual Property right owner or authorized agent provide the following details and email it to infringement@flipkart.com,

* The password to access the order history will be of the account with which you had logged in while updating your details.

* Clear identification or description of where the material that you claim is infringing is located on www.flipkart.com with adequate particulars.

* Product ID / website links of infringing products (in case of copyright infringement). Flipkart is unable to process requests which do not specify exact product IDs or URLs. Please do not provide links to browse pages or links of search queries as these pages are dynamic and their contents change with time.

* Your address, telephone number, and email address.

* A statement by you that you have a good faith belief that the use of the material complained of is not authorized by the copyright or intellectual property owner, its agent, or the law.

* A statement by you, that the information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf Brand Name (in case of Trademark infringement)

Details of the intellectual property being infringed (Provide copyrighted images or trademark certificates as attachments)

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We take security very seriously at Bhendi-Bazaar. If you have found an issue on Bhendi-Bazaar, you can report it to security@bhendi-bazaar.com with the below details:

1. Steps to reproduce the bug/issue

2. Your web browser/mobile browser's name and version

3. Screenshot/screencast (if any).

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Warranty : (Click on question to view answer)

No. The warranty terms for your product will be the same as when you got the product & will not affect your warranty in any way.

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You can get warranty for your product even without a warranty card. Please use the invoice which will serve as your warranty claim at any authorized service center of the brand.

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You can claim the warranty for your product by using the invoice at any authorized service center of the brand.

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Please contact our Customer Support and we will help you with the details.

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The mismatch could be because of the change in warranty terms for the product over time. Rest assured, you will be entitled to the terms listed on the warranty card that was provided to you at the time of purchase.

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The seal on the warranty card is not mandatory for the warranty to be valid. The invoice you received along with the product can be used to claim warranty for the product as it has the details of your purchase.

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The warranty on replacement products will be the same as the initial product delivered to you. The invoice you receive with the replacement can be used to claim warranty related services.

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The mismatch could be because of the change in warranty terms for the product over time. Rest assured, you will be entitled to the terms listed on the warranty card that was provided to you at the time of purchase.

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No, it's not necessary to register the product with the brand. The warranty is automatically valid from the date on the seller's invoice sent to you.

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You need not have a warranty card to claim warranty for your product. Please use the invoice which can be used to avail warranty at any authorised service centre of the brand.

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At Bhendi-Bazaar, all our sellers offer products from authorised vendors or brands directly and are 100% genuine. Rest assured, products will have the applicable warranty from brands as confirmed on the product page.

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The warranty for your product starts from the date mentioned on the seller's invoice.

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You may get in touch with the brand to register for an extended warranty for your product.

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You can check the brand website for the warranty details of your product. The product invoice can be used to claim the services from any Authorised Service Centre.

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